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6. A Patient Portal Is Process Driven
You can find the entire series here in the initial post. You may wonder why I even mention process for a patient portal. I mean, a patient logs on, does his or her business, and logs off. There’s...
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7. A Patient Portal Is Contextual
You can find the entire, What Is a Patient Portal series here. Today’s discussion may have the most significant impact on a patient ability to understand their medical record but it’s also the most...
View Article8: A Patient Portal Is Sticky
To see all the other posts, visit the main What Is A Patient Portal post. In many ways, “stickiness” can be seen as a composite of everything else I’ve defined in all the patient portal posts. It...
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9: A Patient Portal Is Mobile
For all you keeping track of my previous posts, you can find a list here. To anyone with a smart phone (over 50% and climbing) or a tablet, stating that a patient portal is mobile is like saying that...
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Dreamforce: Building Custom Mobile Self-Service Apps
As you can see from the Salesforce keynote, Mobile is extremely important to them and to customers. Why Mobile Self-Service Mobile devices are ubiquitous. Q4 was the inflection point where more phones...
View ArticleHealthcare Portals: 5 Core Needs for a Great Experience
Mark Polly (@markapolly) and I (@porteronportal) presented here at IBM Connect on Healthcare Portals. It’s a huge subject so we chose to focus on 5 things you absolutely must do when interacting with...
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Why Will Your Health Portal Company Succeed?
I came across the following article at Forbes.com: If Google Health Failed, Why Will Your Health Company Succeed? The first thing that caught my attention was the premise of the headline: Google is...
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Why Patient Portals Remain Healthcare’s Enigma
CIO.com has an interesting article about why patient portals just aren’t popular. I think the author, Brian Eastwood, gets some things right but also misses some key reasons or challenges. Here’s...
View ArticleDrug or Drug Device Portals
Eugene Sefanov has a nice post on the value of a patient portal for those who use a specialty drug or drug device. He goes into some detail on the possible use cases with that kind of portal. I like...
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Lessons from 2014: Healthcare and Patient Portals
There was a lot of talk about Healthcare and Patient Portals in 2014. Health insurance exchange portals started to mature a little bit with healthcare.gov finally coming on line. The Affordable Care...
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